T&Cs

Terms and Conditions (T&Cs) for Re:Connect online platform

1. Introduction

Welcome to Re:Connect! These Terms and Questions (T&Qs) are designed to provide clarity about our app, services, and guidelines. By using the Re:Connect online platform, you agree to these terms.

Reconnectology may change this policy when necessary by updating this page. Please check this page from time to time to ensure that you are happy with any changes made. This policy is effective from 9th January 2025.

2. General Questions

Q1: What is Re:Connect?

Re:connect is a yoga platform offering compassion focused yoga practices that fit into your life. We know how hard it can be to prioritise the stuff that helps - moving, resting, pausing, connecting. So we created this online space that brings together our experience in body-mind practices to offer a flexible and varied approach.

Q2: Who is this app for?

Our app is suitable for anyone that is wanting to deepen the relationship with themselves and others through movement and meditation practices. We offer practices on a chair or mat alongside offering variations.

Q3: What features does the app offer?

On-demand library with pre-recorded guided yoga/mindful movement, breathwork and mindfulness sessions
Short practices that can be incorporated into your day
Live sessions each week.
Monthly live extended practice with yoga nidra
Community forum to make requests
Community forum to ask questions and share how your practice is evolving.

Q4: Can I use the app offline?

Yes, you can download sessions to practice offline. Note that some features, such as community forums, require an internet connection.

3. Account and Subscription

Q5: Do I need an account to use the app?

Yes, creating an account helps us personalise your experience and track your progress. Some features are available without an account, but a subscription unlocks premium content.

Q6: What subscription plans are available?

We offer:

Monthly Plan: £25 per month.
7 days free trial

When joining Re:connect online platform with the free trial, you will be required to give your credit card details. Your account will be charged on the last day of the trial if you do not cancel beforehand. You are responsible for cancelling your own membership. No refunds will be issued if you do not cancel prior.

Q7: How can I cancel my subscription?

You can cancel your subscription anytime through the app settings or your device's app store. Your subscription will remain active until the end of the billing cycle.

4. Fees:

Q8: Do the fees change?

The Fees for the Service shall be as set out on the Website at the time you placed an order for them.

Fees may increase, but your price will remain the same at purchase unless discussed with you.

5. Usage Guidelines

Q9: Are there any age restrictions?

You must be at least 18 years old to use the app.

Q10: Can I share my account with others?

No, accounts are intended for individual use. Sharing your account may result in suspension.

Q11: What should I do if I experience discomfort during a session?

If you experience pain or discomfort, stop immediately. Contact us to discuss your experience and consider consulting a healthcare professional to continue.

6. Liability
No part of the provision of the Service shall be deemed to be, nor is it intended to be, nor should it be taken to be, the provision of health advice.

We aim to provide services to the highest standard. We do not accept liability for:

Any inaccuracy or misleading information provided in the programmes or Course Materials and any reliance by Client on any such information
Any loss or corruption of data
Any injury or illness incurred whilst taking part in membership videos and live yoga sessions.

Nothing in this Agreement shall exclude or limit Reconnectology’s liability for (i) death or personal injury caused by negligence, (ii) fraudulent misrepresentation or (iii) any other matter which under English law may not be limited or excluded.

No claim may be brought more than six months after the last date on which the Services concerned have finished or ceased to be provided by us.

7. Physical Exercise
Physical exercise in all of its forms and with or without the use of equipment such as yoga mats, blocks, straps or any other equipment that may be suggested by Re:Connect membership, is a strenuous physical activity.

You are advised to seek advice from your GP/physician before beginning any physical exercise regimen, routine, program or using any suggested equipment, shown in any of the video clips on the Website.

We are not a medical organisation and cannot give you medical advice or diagnosis. Nothing contained in this online platform should be construed as any form of such medical advice or diagnosis.

Q12: What is my responsibility?

By agreeing to these terms you are signing up to the following declaration:

I understand it is my choice to partake in yoga and I am aware of the nature of what it entails. If I have any questions, I will ask the Reconnectology Team.

Part of yoga is a commitment to taking care of my body and mind. I commit to listening to and honouring my body and its needs.

I take responsibility for my own health and safety whilst participating in the yoga class.

I choose the variation, using props as needed, that best suits my body each time I practice, that supports my physical, mental and emotional health.

I also understand that it is my responsibility to:

Check with my doctor if I have any difficulties or concerns about my ability to participate in the yoga class.

Advise the yoga teacher of any change in my medical information or ability to participate in the yoga class.

Follow the advice given by my doctor and/or yoga teacher.

8. Confidentiality

We will keep your information confidential.

Q13: What data does the app collect?

We collect data such as your name, email, preferences, disclosed information about your physical and mental health and activity to enhance your experience.

Refer to our [Privacy Policy] for more details.

Q14: Is my data secure?

Yes, we implement robust security measures to protect your data. However, no system is entirely foolproof, so we encourage you to use strong passwords and safeguard your account.

9. Troubleshooting

Q15: The app isn’t working. What should I do?

Try the following steps:

Check your internet connection.
Update the app to the latest version.
Restart your device.

If the issue persists, contact us at hello@reconnectology.co.ukQ16: How do I report a bug or provide feedback?

You can report bugs or share feedback through the app under the “Help & Support” section or email us at hello@reconnectology.co.uk

10. Community

As part of Re:Connect community we ask the following:

Be kind and compassionate towards each other. We are all part of this community. It is OK to have discussions and share different views, but kindness is required.
Please refrain from posting adverts or business promotions. This group is a place to ask questions about the practice and to meet other like minded people.
Bullying, harassment and hate speech is not welcome and will not be tolerated.
Respect everyone’s privacy.

10. Contact Us

For further questions, reach out to us at:

Email: hello@reconnectology
Website: www.reconnectology.co.uk
Social Media: #reconnectology

This privacy policy sets out how Reconnecoloy uses and protects any information that you give Reconnectology when you use the website and online platform.

Reconectology is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this privacy statement.

Reconnectology may change this policy as necessary by updating this page. Please check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9th January 2025.

What We Collect

We may collect the following information:

Name
Contact information including email address
Demographic information such as postcode, preferences and interests
Information regarding physical and mental health when asked to complete intake form
Other information relevant to surveys etc.

What we do with the information we gather

We require this information to understand your needs and provide you with better information, and in particular for the following reasons:

Internal record keeping, and/or
We may use the information to improve our services, and/or
If we have your consent, we may periodically send emails about new information, events or other information which we think you may find interesting using the email address which you have provided, and/or
If we have your consent, we may also use your information to contact you. We may contact you by email, phone, and/or
We may use the information to customise services according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies ensure our platform is secure and safe to use. They also allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information, which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes or to be added to our mailing list.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at hello@reconnecology.co.uk
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
If you would like to view or remove the information we are holding on you, please contact us via email.